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Refunds
We accept returns of Security Products providing we are notified within 7 days. If items are ordered incorrectly we can not refund p+p and items returned at your own cost. If incorrect item is sent we will refund p+p. Any damaged items must be reported within 7 days. If item is delivered damaged we will refund p+p. All returns must be made within 7 days of our reply to your notification. Items must be returned in original packaging in an unused state. Door Panels and other Special orders are Non Refundable, See below
We accept returns of Security Products providing we are notified within 7 days. If items are ordered incorrectly we can not refund p+p and items returned at your own cost. If incorrect item is sent we will refund p+p. Any damaged items must be reported within 7 days. If item is delivered damaged we will refund p+p. All returns must be made within 7 days of our reply to your notification. Items must be returned in original packaging in an unused state. Door Panels and other Special orders are Non Refundable, See below
CANCELLATION OF DOORS / DOOR PANELS ORDERED BY CUSTOMER
Cancellation of order. As all Door / Panels are made to the sizes provided by the customer, once the customer has submitted there order through the website or provided sizes by e-mail, they have no right to cancel once the order has been processed by us.
Orders that are cancelled by the company will be without charge.
You must notify us of the cancellation either by calling our customer Services department on 01442 405 165 or by e-mailing or by writing before the accepted timescale has passed to:-
info@dnkservices.co.uk
DNK Services Ltd
22 Hawthorne Lane
Hemel Hempstead
Herts
HP1 2PY
You must state the invoice number, date of purchase and product name or code.
CANCELLATION OF ORDER BY US
We reserve the right to cancel any orders received if goods are permanently out of stock.
You will be notified of cancellation by telephone or e-mail as soon after your order is placed as possible and your credit/debit card will be credited with the full amount of your order including any delivery costs.