Terms & Conditions

1. GENERAL

 

(i) These Conditions shall govern all transactions into which DNK Services Ltd ('DNK') enters with its customers.

 

(ii) In these Conditions 'customer' shall mean the other party to any quotation, offer, order or contract with or by DNK, 'the goods' shall mean products manufactured or sold or services performed by DNK or by the customer.

 

'Invoice' shall mean the document setting out in detail the goods consigned, marks and numbers, cost, any charges

 

'Order' shall mean the goods requested by the customer either by facsimile, electronic mail or by post on the customer's official order form or company letterhead,

 

'Delivery Note' shall mean the document accompanying goods in their despatch and delivery from DNK or by DNK's Suppliers, post or carrier and on which DNK lists the goods dispatched against the customer's order.

 

2. PRICES, QUOTATIONS & PAYMENTS

 

(i) All prices listed on DNK website are correct at the time of publication. DNK will make all reasonable endeavours to ensure that goods are available at these prices. DNK Services Ltd cannot be held responsible if supplies are unobtainable or otherwise un-saleable.

 

(ii) All prices quoted on invoices are inclucive of VAT 

(iii) If you are an account customer, payment shall be made in full within 30 days (depending on terms agreed) from the date of invoice. We reserve the right to revoke credit if you fail to make payment when due. If payment is not made when due, interest could be added at a rate of 0.1% per day to the outstanding balance until paid in full (including the accrued interest) whether before or after judgement, together with any reasonable legal or other recovery costs.

(iv) Orders over £250 may be subject to a 3% Credit/Debit card fee, This can be avoided by paying by Bank transfers
 

3. CARRIAGE & DELIVERY

 

(i) DNK reserves the right to charge carriage on deliveries as appropriate.

 

(ii) Delivery dates are given in good faith by DNK to indicate estimated delivery times but shall not amount to any contractual obligation to deliver at the times stated in any communication by and on behalf of DNK.

 

(iii) No liability for direct or consequential loss or damage arising from delay in the delivery of goods, including without prejudice to the generality of the foregoing any delays due to any Act of God, war, civil disturbance, strikes, lock-outs or any act outside DNK's control, will be accepted.

(iv) inspect Parcel/Package thoroughly and sign for as DAMAGED instead of your signature if Outer wrapper is even the Slightest bit Ripped or torn and if necessary advise us of any Actual damage to the Panel within 24 hours of Delivery, otherwise replacement may be Chargeable.

(v) Panels have to be checked prior to cutting and installation for Damage, Any damaged needs to be reported within 24 hours of Delivery, otherwise replacement may be Chargeable.

 

(vi) The customer shall:-

 

a) Check all goods delivered by DNK and sign the delivery note for the goods in the presence of the delivery driver;

b) Mark any discrepancies between goods ordered and goods delivered on the consignment note prior to signing; and

c) Refuse any goods found to be damaged and mark the consignment note accordingly.

 

(vii) Any claims over damaged goods or discrepancies between the goods listed on the delivery note and the goods delivered to the customer must be submitted to DNK with the full particulars of the order, the delivery note and any other relevant information in writing within two working days of the delivery, failing which DNK cannot accept liability. The submission of a claim within this time limit does not necessarily mean that DNK will accept liability in relation to such claim. A consignment note signed 'unexamined' is not sufficient to uphold a claim,

 

(vii) DNK shall not be liable for any loss resulting from the customer's failure to comply with the requirements of the British Railway's Board, Road Carriers or the Post Office regulations.

 

(ix) If the customer does not receive the goods within 14 days of the date of invoice, customer is required to notify DNK immediately thereafter; otherwise no liability can be accepted.

 

(x) Deliveries will be made via Royal Mail and Couriers

 

(xi) Products will be dispatched within 1 working day of order placed and delivery within 2 working day thereafter, Door Panels will be dispatched within 4 working days and delivery withing 2 working days

 

4. ORDERS

 

(i) DNK's reserves the right at anytime and without explanation to:

 

a) Refuse to accept an order

b) Cancel an order

c) Suspend deliveries against an order whether or not an account is in arrears

d) Refuse cancellation of an order

e) Cancel unexecuted instalments of an order

 

(ii) No variation of an order will be recognised unless otherwise agreed by DNK in writing.

 

(ii) All orders must be confirmed in writing by the customers and signed by an authorised signatory.

 

(iii) DNK retains the right to levy a handling charge where a customer cancels an order.

 

(iv) Where an order involves bespoke work specific to a customer, including own brand printing, the customer cannot cancel the order and if he does, DNK reserves the right to invoice the order in full, whether it has been delivered or not.

 

5. RETURNS

 

(i) No goods may be returned by the customer without DNK's prior written consent.

 

(ii) Goods returned for credit must be accompanied by a delivery note quoting the number of DNK's invoice against which the goods were originally supplied and the reason for return.

 

(iii) DNK reserves the right to refuse any returns or refuse any credit for non-faulty returned goods, should those goods in anyway be unfit for resale. Unfit for resale being entirely at the discretion of DNK.

 

(iv) DNK reserves the right to invoice a restocking charge for any non-faulty returned goods.

 

(v) Goods returned and found to be faulty will be replaced or credited at the customer's discretion and the costs of returning these items will be refunded by DNK.

 

(vi) No liability can be accepted for loss or damage to goods returned by the customer.

 

(vii) If there is a discrepancy between goods advised as returned and the actual goods received, DNK will only credit the goods actually received.

 

(viii) Additional return policy details: We accept returns providing we are notified within 7 days. If items are ordered incorrectly we can not refund p+p and items returned at your own cost. If incorrect item is sent we will refund p+p. Any damaged items must be reported within 7 days. If item is delivered damaged we will refund p+p. All returns must be made within 7 days of our reply to your notification. Items must be returned in original packaging in an unused state. Door Panels and other Special orders are Non Refundable.

 

6. COPYRIGHT

 

The copyright and all other intellectual property rights in all articles, lists, drawings, descriptions and other information produced by DNK Services Ltd shall remain the property of DNK Services Ltd.

 

7. LAW

 

These conditions are subject to and shall be construed in accordance with the Laws of England and the parties submit to the non-exclusive jurisdiction of the Courts of England & Wales.

 

8. PRIVACY POLICY

 

DNK Services does not store Personal or Financial Details, nor share them with Third Parties