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PRIVACY POLICY


1.0 Overview

2.0 Your Data and how we use it

3.0 Relevant Legislation

4.0 Right to be Forgotten

5.0 Personal Information that this Website Collects and why we Collect it

6.0 How we Store your Personal Information 

7.0 About this Website's Server

8.0 Our Third Party Data Processors

9.0 Data Breaches

10.0 Data Controller

11.0 Data Protection Officer

12.0 Changes to our Privacy Policy

13.0 Change log

 

1.0 Overview

DNK Services Ltd has developed this Privacy Policy to explain how we may collect, retain, process, share and transfer your Personal Data when you visit our Sites or use our Services.  This Privacy Policy is designed to help you obtain information about our privacy practices and to help you understand your privacy choices when you use our Sites and Services.
Please contact us gdpr@dnkservices.co.uk if you have questions about our privacy practices that are not addressed in this Privacy Policy.
 

2.0 Your Data and how we use it

We collect your data for the purposes of being able to give you an accurate quote for the product that you are looking for.  Quotations will be valid for 30 days and your details will be held on our system for this period.  If you decide not to purchase from us once you have obtained a quote, you have the right to ask for your data to be removed from our system, please see ‘4.0 Right to be forgotten’. 
If you decide to purchase from us, this purchase then forms a contract between DNK Services Ltd (the seller) and you (the buyer).  For accounting purposes, we are then legally required to hold your data on file for 6 years.
Whilst we are in possession of your data we will never sell or disclose your information to any third party for marketing purposes.  Your information may be shared with third party suppliers for delivery purposes (if an item is being shipped from an address other than the registered business address) and our accountants for accountancy/auditing purposes.  No third party supplier has the right to disclose your information on our behalf.
Why do we hold your personal data?
We process personal information for certain legitimate business purposes, which include some or all of the following:
 
  • To deliver our products and services
  • To contact you regarding the products or services that you have requested
  • Where the process enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of our customers
  • To better understand how people interact with our website
  • To carry out auditing, research and analysis in order to maintain, protect and enhance the services we provide
  • To identify and prevent fraud
  • To enhance the security of our network and information systems
  • To transfer your details (including account details) to relevant third parties, public bodies, industry organisations and regulators as reasonably required for the operation of our business
  • To disclose your details to government and associated organisations as required by lawWhenever we process data for these purposes we will ensure that we always keep your personal data rights in high regard and take account of these rights.

IF YOU DO NOT WISH YOUR PERSONAL DATA TO BE USED IN THE MANNER SET OUT IN THIS PRIVACY POLICY PLEASE EXIT THE WEBSITE, THANK YOU.
 

3.0 Relevant Legislation 

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
UK Data Protection Act 1988 (DPA)
EU Data Protection Directive 1995 (DPD)
EU General Data Protection Regulation 2018 (GDPR)
DNK Services website is compliant with the above legislation.
 

4.0 Right to be Forgotten

Also known as Data Erasure, the right to be forgotten entitles the data subject to have the data controller erase his/her personal data.  Please email gdpr@dnkservices.co.uk requesting this action.  Due to the nature of the products that we make and that all products are made to a custom measurements, once an order has been requested and paid for we are unable to cancel the transaction.  As per paragraph 2.0, once an order has been placed you are then entering a contract with DNK Services Ltd.
 

5.0 Personal Information that this Website Collects and why we Collect it

This website collects and uses personal information for the following reasons:

 

5.1 Site Visitation Tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
 
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 8.0 below). User data will be retained for a period of 18 months which allows us to compare our business year on year.
 
GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the analytics.js implementation of GA.
 
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
 

5.2 Contact Forms and Email Links

Should you choose to contact us using the contact form on our Contact us page or an email link like this one, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section 8.0. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.
  

6.0 How we Store your Personal Information 

Your information is stored on a secure server which can only be accessed by employees of DNK Services Ltd and the developers of the DNK Services Ltd website.  All personnel with access to these systems have been fully briefed in relation to GDPR and will only use your information for the purposes that it is intended and will not share, sell or disclose your information for any purposes other than the purpose it was given.
Pseudonymisation is a recent requirement of the GDPR which many web application developers are currently working to fully implement. We are committed to keeping it as a high priority and will implement it on this website as soon as we are able to.
 

7.0 About this Website's Server

This website is hosted by Heart Internet within a UK data centre, They are located in Nottingham.
All traffic (transfer of files) between this website and your browser is encrypted and delivered over HTTPS.
 

8.0 Our Third Party Data Processors

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 3.0. All 3 of these third parties are based in the USA and are EU-U.S Privacy Shield compliant.
Google 
Sage Pay 
Pay Pal 
 

9.0 Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

 

10.0 Data Controller

The data controller of this website is: DNK Services Ltd, a UK Limited Company, company number; 6520358, registered office - 22 Hawthorne Lane, Hemel Hempstead, Herts, HP1 2PY
 

11.0 Data Protection Officer

Mrs Katie Fellowes
Director, DNK Services Ltd.
Telephone: 01442 405165
Email: gdpr@dnkservices.co.uk

 

12.0 Changes to our Privacy Policy

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.
 

13.0 Change log

12/04/18 – Privacy policy changed to meet GDPR legislation.